Vantage IT Privacy Statement
Vantage IT recognizes the importance of protecting the
privacy of all information provided by users of our web sites,
subscribers to our newsletters and all of our customers. We created this
policy with a fundamental respect for our users' right to privacy and to
guide our relationships with our users. This privacy statement discloses
the privacy practices for all products and services owned by Vantage IT.
INFORMATION COLLECTION AND USE
Vantage IT collects information from our website users,
subscribers and customers. In this section of our privacy policy, we
will describe the type of information we collect and how we use it to
provide better services to our customers.
Registration and Ordering
When attending our online store, users must first register. During
registration, users are required to give their contact information (such
as name, e-mail address, mailing address and phone number). We also may
collect demographic information (such as job title and purchasing
responsibilities, company information and professional certification).
For internal purposes, we use this information to communicate with users
and provide requested services, and, for our website visitors, to
provide a more personalised experience on our sites. We use aggregate
demographic information about our audience to improve our service, for
marketing purposes and/or industry reporting purposes.
Vantage IT does not collect any credit card information over
the internet.
E-mail Newsletters
If visitors wish to subscribe to our e-mail newsletters, we ask for
contact information (such as name, e-mail address and, occasionally,
demographic information). We use this information in the same manner as
we use contact information in the registration and ordering process
described above. Recipients of our newsletters can unsubscribe using the
instructions listed at the end of the e-mail newsletter.
Surveys
From time to time we invite users to provide information via surveys.
Participation in these surveys is completely voluntary and the user
therefore has a choice whether to disclose requested contact information
(such as name and mailing address) and demographic information (such as
post code or job title). In addition to other uses set forth in this
policy, contact information collected in connection with surveys is used
to notify the participants, and to monitor or improve the use and
satisfaction of the site.
Communications with Us
We have features where users can submit information to us (such as
our feedback forms). These submissions may be made public. Requests for
service, support or information may be forwarded as needed to best
respond to a specific request. We may retain e-mails and other
information sent to us for our internal administrative purposes, and to
help us to serve customers better.
Communications from Us: Service Updates, Special Offers
In order to best serve our customers, we may send updates that
contain important information about our sites and services. For example,
we send new members a welcoming message, and verify password and
username for our password-protected sites. We may also communicate with
a user to provide requested services and for account-related issues via
e-mail, phone or regular mail.
We offer our users the option to receive information about our
company, related products, services and special deals. Users can choose
not to receive these communications, as set forth in our Permission
section below.
WITH WHOM YOUR INFORMATION IS SHARED
Information provided to us may be shared with our suppliers in order
to provide better services, fast and accurate delivery of goods and the
best quality of the products.
Other than as set forth above, we do not share personally
identifiable information with other companies, apart from those acting
as our agents in providing our product(s)/service(s), and which agree to
use it only for that purpose and to keep the information secure and
confidential. Also, our parent, subsidiary and affiliate companies,
entities into which our company may be merged, or entities to which any
of our assets, products, sites or operations may be transferred, will be
able to use personal information. We will also disclose information we
maintain when required to do so by law, for example, in response to a
court order or a subpoena or other legal obligation, in response to a
law enforcement agency's request, or in special cases when we have
reason to believe that disclosing this information is necessary to
identify, contact or bring legal action against someone who may be
causing injury to or interference with (either intentionally or
unintentionally) our rights or property. Users should also be aware that
Australian legal authorities, such as the court, might have the
authority under certain circumstances to permit personal information to
be shared or transferred to third parties without permission.
We may share aggregate information, which is not personally
identifiable, with others. This information may include usage and
demographic data, but it will not include personal information.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user's personally identifiable information changes (such as the
post code), or if a user no longer desires our product(s)/service(s), we
provide a way to correct or update that user's personal data. The user
should contact Customer Support for the applicable product or service.
PERMISSION
Our users are given the opportunity to choose whether to receive
information from Vantage IT which is not directly related to the
registered services. Users also have the opportunity to choose whether
to have personal information shared with third parties for marketing
purposes. Instructions for how to exercise this choice are contained in
e-mails sent by us, on our product websites and in each of our
publications. Please note that we will endeavour to implement requests
within a reasonable time, although for a time users may continue to
receive mailings, etc., transmitted based on information released prior
to the implementation of the request. Users will continue to receive
information directly related to their registered services, so they
always are kept informed.
SECURITY
We use reasonable precautions to protect our users' personal
information and to store it securely. Sensitive information that is
transmitted to us online is encrypted and is transmitted to us securely.
In addition, access to all of our users' information, not just the
sensitive information mentioned above, is restricted. Only employees and
contractors who need the information to perform a specific job (for
example, a billing clerk or a customer service representative) are
granted access to personally identifiable information.
LINKS
Our web sites contain links to other sites. Vantage IT is not
responsible for the privacy practices or content of such other sites. We
encourage our users to be aware when they leave our site and to read the
privacy statements of each web site to which we may link that may
collect personally identifiable information.
NOTIFICATION and CHANGES
If we change our privacy policy, we will post those changes on this
page so our users are aware of what information we collect, how we use
it and under which circumstances, if any, we disclose it. Users should
check this policy frequently to keep abreast of any changes.
Additional information about privacy laws in Australia can be
obtained by visiting The Office Of The Federal Privacy
Commissioner. For questions about this privacy statement, the
practices of this site or any dealings with Vantage IT, please
contact us at:
Vantage IT Pty Ltd
Suite 307, 5 Celebration Drive
Bella Vista, 2153
Telephone: 1300 405-222
Fax: 02 9680-9691
Email: info@vantageit.com.au
